What is the warranty on The Jewelconic jewellery?

All Jewelconic pieces come with a 6-month warranty from the date of purchase covering manufacturing faults and defects, including the loss of set stones. Wear and tear, chain breakage, and tarnishing are not covered.

Is The Jewelconic jewellery waterproof?

Yes. Our pieces feature PVD coating that is 10x more durable than standard gold plating, making them waterproof and tarnish-resistant for everyday wear including swimming and showering.

Do you offer free shipping in Australia?

Yes. We offer free standard shipping on all Australian orders over $89 AUD. Standard delivery takes 2-5 business days from our Melbourne warehouse.

Can I return earrings?

Due to health and safety regulations, earrings cannot be returned under any circumstances.

What payment methods do you accept?

We accept Visa, Mastercard, Afterpay, PayPal, Apple Pay, and other major payment methods at checkout.

What is your return policy?

We offer 30-day free returns for unworn items in original packaging. Sale items and earrings are excluded. Items purchased during promotional periods are eligible for exchange or store credit only.

What is PVD coating on jewellery?

PVD (Physical Vapour Deposition) is a coating technology that bonds gold at a molecular level, making it 10x more durable than standard gold plating. Our PVD coating makes every piece waterproof, tarnish-resistant, and hypoallergenic.

How do I care for my gold vermeil jewellery?

Our PVD-coated gold vermeil pieces are waterproof and can be worn daily. To keep them shining: wipe with a soft dry microfibre cloth after wear, avoid harsh chemicals and perfumes, and store in a cool dry place away from direct sunlight.

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Your first charm stack — curated for you. The Everyday Stack pairs the Sally Necklace with two of our most-loved charms: the Large Gold Heart and the Round Freshwater Pearl. Together they tell a story of love and new beginnings. Apart, each piece holds its own. This is jewellery that means something.

The Sally Necklace is the original DYO base — a fine curb chain in 18K gold vermeil PVD with a spring-ring clasp designed to carry charms. It's the foundation of hundreds of personalised stacks built by our customers and the starting point of your own. The Large Gold Heart Charm is our most symbolic piece — a solid, warm gold heart that declares exactly how you feel. The Round Pearl Charm is the quiet counterpoint — a genuine freshwater pearl with a soft, concentrated lustre that balances the gold heart perfectly.

Wear it exactly as it comes, or add more charms over time. Use code CHARM3BUNDLE for 10% off when you build a stack of 3 or more charms.

The perfect gift for: birthdays, anniversaries, new beginnings, or anyone who believes jewellery should feel personal.

✅ Waterproof & Tarnish-Resistant
✅ Hypoallergenic — perfect for sensitive skin
✅ 6-Month Warranty on every piece
✅ Free AUS shipping on orders over $89
🚚 Standard delivery 2-5 business days from Melbourne
🎁 Gift-ready — add a personalised gift message at checkout

Includes:

Sally DYO Necklace (valued at $49)
Large Gold Heart Charm (valued at $18)
Round Freshwater Pearl Charm (valued at $22)
Bundle price: $83 AUD

The Everyday Stack — Sally Necklace + Large Gold Heart + Round Pearl Charm

SKU: BUND1

$83.00

GST Included

Colour

Quantity

JEWELLERY WARRANTY

The Jewelconic purchases made through our online store come with a 6 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been assessed and proven by our team to be faulty.

Please note that wear and tear during the course of normal use is not considered a fault.

The Jewelconic pieces are delicate and should be handled with care as explained in our product care card that is enclosed with your order.

This warranty covers the loss of any set stones from Jewellery, in which case the item will be replaced or repaired.

This warranty does not cover loss of jewellery, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.

The Jewelconic is not responsible for the loss of jewellery and cannot deem an item faulty which cannot be assessed.

Any repairs requested after the offered 6 month warranty period will require a small repair fee and return postage costs will fall to the responsibility of the customer.

Proof of purchase is required for all warranty claims.

Please contact our customer care team at hello@thejewelconic.com.au if you require any further information.
JEWELLERY CARE

Triple-layer coated to withstand water and daily wear.

To keep your ring shining: avoid harsh chemicals or perfumes, and clean with a soft dry cloth.

Covered by our 6-month warranty for material or workmanship defects.

Keep It Clean - A guide to cleaning your jewellery.

Take Care of yourself, and the ones you love, with these simple care instructions.

We have done the hard work for you. Each beautiful piece from The Jewelconic is triple coated in the highest quality 18k gold, waterproof and tarnish free.

To ensure your pieces are looking fine and maintaining their shine, we recommend using a dry microfibre cloth to apply only light pressure to wipe down and focus on the areas that need the most love.

Always protect your jewellery from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects.
30 DAY FREE RETURNS - AUSTRALIA

We understand it can be daunting shopping online, which is why we have 30 day return policy, we stand by our jewellery and we believe you'll love them as much as well do.

Exchanges or refunds are offered for unworn items in original packaging within 30 days of receipt of your package. Refunds or exchanges are not offered on sale items.

Earrings cannot be returned due to health & safety regulations.

Items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items or items purchased through a promotional period cannot be returned for a refund.

If your item has been purchased for Christmas, you will be eligible for an extended returns/ exchange policy until the 8th of January.

Please email hello@thejewelconic.com.au to initiate your return within Australia.
✦ 6-Month Warranty — all pieces covered against manufacturing defects.

✦ Waterproof & Tarnish-Resistant — PVD coating, 10x stronger than standard gold plating.

✦ Hypoallergenic — nickel-free, safe for sensitive skin.

✦ Free AUS Shipping — on all orders over $89.

✦ 30-Day Returns — on all unworn items.

✦ Eco Packaging — 100% recyclable and biodegradable.

✦ Secured Checkout — Visa, Mastercard, Afterpay, PayPal, Apple Pay.