What is the warranty on The Jewelconic jewellery?

All Jewelconic pieces come with a 6-month warranty from the date of purchase covering manufacturing faults and defects, including the loss of set stones. Wear and tear, chain breakage, and tarnishing are not covered.

Is The Jewelconic jewellery waterproof?

Yes. Our pieces feature PVD coating that is 10x more durable than standard gold plating, making them waterproof and tarnish-resistant for everyday wear including swimming and showering.

Do you offer free shipping in Australia?

Yes. We offer free standard shipping on all Australian orders over $89 AUD. Standard delivery takes 2-5 business days from our Melbourne warehouse.

Can I return earrings?

Due to health and safety regulations, earrings cannot be returned under any circumstances.

What payment methods do you accept?

We accept Visa, Mastercard, Afterpay, PayPal, Apple Pay, and other major payment methods at checkout.

What is your return policy?

We offer 30-day free returns for unworn items in original packaging. Sale items and earrings are excluded. Items purchased during promotional periods are eligible for exchange or store credit only.

What is PVD coating on jewellery?

PVD (Physical Vapour Deposition) is a coating technology that bonds gold at a molecular level, making it 10x more durable than standard gold plating. Our PVD coating makes every piece waterproof, tarnish-resistant, and hypoallergenic.

How do I care for my gold vermeil jewellery?

Our PVD-coated gold vermeil pieces are waterproof and can be worn daily. To keep them shining: wipe with a soft dry microfibre cloth after wear, avoid harsh chemicals and perfumes, and store in a cool dry place away from direct sunlight.

FAQ | Gold Vermeil & PVD Jewellery Australia

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PAYMENTS

The Jewelconic accepts the following payments: Visa, Mastercard, Amex, Afterpay, Google Pay, Apple Pay, Shop Pay and PayPal only. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment.

All online orders placed through this website are subject to confirmation and acceptance by The Jewelconic. We will email you with confirmation of the receipt of your online order. The Jewelconic may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.

By completing an online order, you are agreeing to purchase the product at the price listed on our website and payment must be made at the time of submitting an online order.

CURRENCY Prices for all products listed are in AUD (Australian dollar currency), GST inclusive. Prices are applicable & set at the time of purchase & subject to change thereafter. Sale items cannot be returned for refund or exchange, so please choose carefully.

TAXES & DUTIES

All taxes, customs fees & duties are the responsibility of the customer & vary between countries.

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STORE CREDIT Store credits are applied to the account registered or email address that was used to place your order. Store credits cannot be transferred to another account. Our store credits are valid for 2 years from date of issue and any remaining balance that remains after the 2 years will not be available for use.

Store credits cannot be redeemed or refunded for cash and does not accrue interest. If an order made using a store credit is cancelled or returned, the balance from the store credit will be restored back to a store credit.

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FAULTS

In the unlikely event you receive a faulty item, your item will be replaced or refunded if replacement is not possible. Please email hello@thejewelconic.com.au within 2 days of receiving your item with your order number, a clear image & description of the fault.

The item must be returned in original condition with all packaging & unworn.

If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange.

The Jewelconic is not at fault if items appear differently on your screen, depending on resolution, scale, colour etc.

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PROMOTIONAL CODES The Jewelconic throughout the year runs promotions and special offers that can be applied to your order by using a promotional code. Occasionally these discounts can automatically be applied without using a code at checkout. This will be specified. If you are required to enter a promotional code, you must enter the code at checkout in the gift/ discount code section. Once you hit the ‘apply’ button, the value of the promotion will be applied to your order automatically. If for any reason, the promotional code has not been applied to your order, you may reach out to our customer service team at hello@thejewelconic.com.au, straight after you have placed your order and they will be able to assist you. Please note, it is up to The Jewelconic's discretion to refund you the discounted amount. Only one promotional code may be used per transaction and used only once per customer, unless otherwise specified.

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TERMS & CONDITIONS

By purchasing on thejewelconic.com.au you are in agreement with all terms & conditions stated below & are over 18 years of age or have parental permission.

Prices, shipping costs & all other terms are recognised as agreed when committing to purchase.

The Jewelconic reserves the right to amend any information without prior notice.

Full terms and conditions https://www.thejewelconic.com.au/termsandconditions