Question 1

What is the warranty on The Jewelconic jewellery?

Accepted Answer

All Jewelconic pieces come with a 6-month warranty from the date of purchase covering manufacturing faults and defects, including the loss of set stones. Wear and tear, chain breakage, and tarnishing are not covered.

Question 2

Is The Jewelconic jewellery waterproof?

Accepted Answer

Yes. Our pieces feature PVD coating that is 10x more durable than standard gold plating, making them waterproof and tarnish-resistant for everyday wear including swimming and showering.

Question 3

Do you offer free shipping in Australia?

Accepted Answer

Yes. We offer free standard shipping on all Australian orders over $89 AUD. Standard delivery takes 2-5 business days from our Melbourne warehouse.

Question 4

Can I return earrings?

Accepted Answer

Due to health and safety regulations, earrings cannot be returned under any circumstances.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Afterpay, PayPal, Apple Pay, and other major payment methods at checkout.

Question 6

What is your return policy?

Accepted Answer

We offer 30-day free returns for unworn items in original packaging. Sale items and earrings are excluded. Items purchased during promotional periods are eligible for exchange or store credit only.

Question 7

What is PVD coating on jewellery?

Accepted Answer

PVD (Physical Vapour Deposition) is a coating technology that bonds gold at a molecular level, making it 10x more durable than standard gold plating. Our PVD coating makes every piece waterproof, tarnish-resistant, and hypoallergenic.

Question 8

How do I care for my gold vermeil jewellery?

Accepted Answer

Our PVD-coated gold vermeil pieces are waterproof and can be worn daily. To keep them shining: wipe with a soft dry microfibre cloth after wear, avoid harsh chemicals and perfumes, and store in a cool dry place away from direct sunlight.

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