What is the warranty on The Jewelconic jewellery?

All Jewelconic pieces come with a 6-month warranty from the date of purchase covering manufacturing faults and defects, including the loss of set stones. Wear and tear, chain breakage, and tarnishing are not covered.

Is The Jewelconic jewellery waterproof?

Yes. Our pieces feature PVD coating that is 10x more durable than standard gold plating, making them waterproof and tarnish-resistant for everyday wear including swimming and showering.

Do you offer free shipping in Australia?

Yes. We offer free standard shipping on all Australian orders over $89 AUD. Standard delivery takes 2-5 business days from our Melbourne warehouse.

Can I return earrings?

Due to health and safety regulations, earrings cannot be returned under any circumstances.

What payment methods do you accept?

We accept Visa, Mastercard, Afterpay, PayPal, Apple Pay, and other major payment methods at checkout.

What is your return policy?

We offer 30-day free returns for unworn items in original packaging. Sale items and earrings are excluded. Items purchased during promotional periods are eligible for exchange or store credit only.

What is PVD coating on jewellery?

PVD (Physical Vapour Deposition) is a coating technology that bonds gold at a molecular level, making it 10x more durable than standard gold plating. Our PVD coating makes every piece waterproof, tarnish-resistant, and hypoallergenic.

How do I care for my gold vermeil jewellery?

Our PVD-coated gold vermeil pieces are waterproof and can be worn daily. To keep them shining: wipe with a soft dry microfibre cloth after wear, avoid harsh chemicals and perfumes, and store in a cool dry place away from direct sunlight.

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JEWELLERY CARE

The Jewelconic 14/18K gold vermeil jewellery, all affordable dainty piece that include necklaces, earrings, charms, bracelets

You spent a little time dreaming about it, a little (lot) of time obsessing over it and now you’ve decided to take the plunge. So now that you’ve committed, you’re probably wondering how to keep your jewellery in your life for as long as possible! Well rest assured that the best way to look after your jewellery is about to be explained to you so take a seat, pop on your Franc, and be prepared to be educated!

Jewellery is not just an accessory; it’s an investment and a reflection of your personal style. Our jewellery is designed for everyday wear, but like all precious metals, it needs a little love to maintain its "just out of the box" shine. Here is our guide to caring for your gold vermeil and sterling silver:

Designed for Real Life. Built to Last.

Unlike standard gold-plated jewellery that fades or chips within weeks, The Jewelconic pieces are engineered using a cutting-edge PVD (Physical Vapor Deposition) coating process. This means our 14K/18K gold vermeil bonds at a molecular level to a premium, hypoallergenic base, making your collection 10x more durable than traditional plating.

Our pieces are fully waterproof, tarnish-resistant, and sweat-proof. They are designed to keep up with morning coffees, intense workouts, beach days, and busy mum life without turning your skin green or losing their signature golden glow.

To keep your stacks looking as stunning on day 300 as they did on day one, follow these simple, effortless care tips:

1. The Waterproof & Life-Proof Rules

Because our gold is PVD-coated, you don’t need to panic if you forget to take your jewellery off.

Showers & Sweat: Yes, you can wear your pieces in the shower or during a workout! Sweat and fresh water will not damage the gold finish.
Chlorine & Salt Water: While the gold bond itself is highly resilient, prolonged exposure to harsh pool chlorine or ocean salt can eventually dull the finish over time. If you take your jewels for a swim, simply rinse them with fresh water afterward and pat them dry with a soft cloth.
Put on last - Your Jewelconic pieces. This prevents chemicals from reacting with the metal.
Remove when necessary - Take off your jewellery doing household chores to prevent damage.
The "Pearl Exception": If your custom stack features our Genuine Freshwater Pearls or organic gemstones, remember that pearls are a gift from nature and are softer than metal. Try to keep perfumes, heavy lotions, and harsh chemicals away from your pearls to protect their natural luster.

2. Effortless Cleaning at Home

You don't need fancy, expensive jewellery cleaners to maintain your sparkle.

Daily Maintenance: To clean away everyday oils, makeup residue, or fingerprints, simply use a dry, soft microfibre cloth (like a glasses cloth) to gently buff your pieces.
Deep Clean: If your charms or chains need a refresh after a busy week, wash them in lukewarm water mixed with a single drop of mild dish soap. Use your fingers to gently clean the details, rinse thoroughly with fresh water, and pat completely dry with a soft towel. Never leave your jewellery to air dry.

3. Safe Storage for Your Custom Stacks

When you’re changing up your look or taking a break from your favourite stack, proper storage keeps your pieces scratch-free.

Avoid the Tangle: Store your chains, huggies, and charms separately so they don’t rub or scratch against each other.
Keep It Cozy: Store your collection inside your original The Jewelconic pouch or box, or a lined jewellery organizer. Keeping them in a dry, cool place ensures they stay safe and perfectly organized for your next mix-and-match look.

FAQ JEWELLERY

WILL IT TURN MY SKIN GREEN?

Never. We use strictly hypoallergenic, nickel-free, and lead-free metals (like premium sterling silver or stainless steel) beneath our heavy gold vermeil layer. Your skin is completely safe, even if it's highly sensitive.

CAN I WEAR MY JEWELLERY EVERY DAY?

Absolutely. Our pieces are designed specifically for everyday wear. The PVD coating ensures they can handle daily friction, movement, and life much better than traditional gold-plated items.

WHAT IS THE DIFFERENCE BETWEEN GOLD-FILLED AND GOLD-PLATED?

Gold-plated pieces are typically the least expensive option, but offer lower quality- these pieces could easily chip or flake and there are few standards about what base metal can be used. Gold-filled pieces will not chip or flake, and are much more durable and long-lasting. Also, the standards for 14k gold-filled are strictly regulated, while the standards for gold-plated encompass a broad range of thicknesses, so you can't be sure how much gold is in the plated layer.

IS 14K/18K GOLD-FILLED GOOD QUALITY?

Gold-filled is absolutely your best option after solid gold for quality and durability. It will not flake off or turn your skin green and offers a great option for people with sensitive skin. Gold-filled jewellery can stay beautiful for a lifetime, especially with a little care.

IS GOLD-FILLED JEWELLERY OKAY FOR PEOPLE WITH SENSITIVE SKIN?

Yes it is- 99.9% of people find they have no sensitivity to gold-filled jewellery. As the outside layer of the piece is solid 14k gold, it interacts with your skin in the same way solid 14k gold would. If you do not have any sensitivities to solid gold, you will find gold-filled agrees well with your skin.

WHAT IS STERLING SILVER?

Sterling silver consists of 92.5% pure silver and is considered a precious metal. The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.

WHAT IS STAINLESS STEEL?

Stainless steel jewellery is a type of jewellery made from high-quality steel alloy. It is known for its durability, resistance to corrosion, and ability to retain its shine and luster over time. Is extremely durable, scratch resistant, does not tarnish, water-resistant and PVD coating bond is much harder and long lasting than traditional plating.

CAN I SHOWER IN MY JEWELLERY?

Yes! Showering is actually great to clean gold-filled jewellery, however, make sure that your shampoos and soaps are gentle as certain chemicals can negatively impact the look of the gold. If you're not sure, take your jewellery off to shower.

Although we do recommend taking your Freshwater Pearl jewellery off to bathe/swim/shower, it is still completely fine to get them wet - we simply recommend giving the pearls a little clean every few months using a soft toothbrush, to ensure no dust builds up around the edges, which will keep them looking brand new and shiny.

CAN I EXERCISE IN MY JEWELLERY?

Absolutely, but we recommend avoiding this, to ensure to not accidentally pull/tug on your jewellery, whilst exercising

MY JEWELLERY/PIERCING HAS IRRITATED MY SKIN, IS THIS NORMAL?

There is an extremely small chance that our jewellery materials themselves will cause any irritation to the skin, due to our products being of the highest quality, however, no two-skins are the same, and irritations can unfortunately sometimes happen. Please note that unless you are allergic to the metal type (this is very rare), irritations are mainly due to outside factors- e.g. failing to take hygiene precautions when placing the jewellery on, accidentally hitting or bumping the pierced area, wearing tight clothes which rub on the pierced area, etc. Other outside factors such as personal medications, perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish, may also have an impact on how your skin reacts to the jewellery, however, the chances of this happening are extremely small. Due to these factors being outside of our control, we cannot be held responsible if an irritation occurs, as we cannot know what caused the irritation.

HOW SHOULD I CLEAN MY FRESHWATER PEARL JEWELLERY?

To keep them looking shiny and brand-new for as long as possible, prevent your freshwater pearls from being exposed to water, makeup, creams, chemicals and cleaning agents. Freshwater pearls cannot withstand silver polish, and some purple shampoos. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with warm water. Use your fingers to gently clean your jewellery. Do not use a brush. Pat dry and lay flat until completely dry.