The Jewelconic purchases made through our online store come with a 3 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been assessed and proven by our team to be faulty. 

Please note that wear and tear during the course of normal use is not considered a fault.
The Jewelconic pieces are delicate and should be handled with care as explained in our product care card that is enclosed with your order. 

This warranty covers the loss of any set stones from Jewellery, in which case the item will be replaced or repaired.

This warranty does not cover loss of jewellery, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty. 

The Jewelconic is not responsible for the loss of jewellery and cannot deem an item faulty which cannot be assessed.

Any repairs requested after the offered 3 month warranty period will require a small repair fee and return postage costs will fall to the responsibility of the customer. 

Proof of purchase is required for all warranty claims.

Please contact our customer care team at hello@thejewelconic.com.au if you require any further information.

JEWELLERY CARE

Keep It Clean - A guide to cleaning your jewellery.

Take Care of yourself, and the ones you love, with these simple care instructions.

We have done the hard work for you. Each beautiful piece from The Jewelconic is triple coated in the highest quality 18k gold, waterproof and tarnish free. To ensure your pieces are looking fine and maintaining their shine, we recommend using a dry microfiber cloth to apply only light pressure to wipe down and focus on the areas that need the most love. Always protect your jewellery from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects.

30 DAY FREE RETURNS - AUSTRALIA

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We understand it can be daunting shopping online, which is why we have 30 day return policy, we stand by our jewellery and we believe you'll love them as much as well do.

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Exchanges or refunds are offered for unworn items in original packaging within 30 days of receipt of your package. Refunds or exchanges are not offered on sale items.
 

Earrings cannot be returned due to health & safety regulations. 

Items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items or items purchased through a promotional period cannot be returned for a refund.

If your item has been purchased for Christmas, you will be eligible for an extended returns/ exchange policy until the 8th of January. 

Please email hello@thejewelconic.com.au to initiate your return within Australia.