The Jewelconic purchases made through our online store come with a 3 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been assessed and proven by our team to be faulty.
Please note that wear and tear during the course of normal use is not considered a fault.
The Jewelconic pieces are delicate and should be handled with care as explained in our product care card that is enclosed with your order.
This warranty covers the loss of any set stones from Jewellery, in which case the item will be replaced or repaired.
This warranty does not cover loss of jewellery, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.
The Jewelconic is not responsible for the loss of jewellery and cannot deem an item faulty which cannot be assessed.
Any repairs requested after the offered 3 month warranty period will require a small repair fee and return postage costs will fall to the responsibility of the customer.
Proof of purchase is required for all warranty claims.
Please contact our customer care team at hello@thejewelconic.com.au if you require any further information.
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